Privacy Policy - RiderPal
We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This policy explains our privacy practices in detail.
Last updated: January 15, 2025•
We are committed to protecting your privacy and being transparent about how we collect, use, and share your information. This policy explains our privacy practices in detail.
We only collect information necessary to provide our services
Your financial data is encrypted and never sold to third parties
You have full control over your data and can delete it anytime
We comply with Kenya's Data Protection Act and international standards
When you create a RiderPal account, we collect basic information such as your name, email address, phone number, and driver license information for verification purposes. This information is necessary to provide you with personalized financial tracking and community features.
To help you track your earnings and expenses, we collect information about your ride-hailing activities, including trip data, earnings, fuel costs, and maintenance expenses. This information is stored securely and used solely to provide you with financial insights and reporting.
We collect information about how you use the RiderPal app, including features accessed, time spent, and interaction patterns. This helps us improve our services and develop new features that better serve the driver community.
RiderPal does not sell, rent, or trade your personal information to third parties. Your financial data is particularly sensitive, and we treat it with the highest level of security and confidentiality.
We may share your information only in the following circumstances:
All sensitive information, including financial data, is encrypted both in transit and at rest using industry-standard encryption protocols. We regularly update our security measures to protect against new threats.
Access to your personal information is restricted to authorized personnel who need it to provide services. All team members undergo security training and sign confidentiality agreements.
We conduct regular security audits and penetration testing to identify and address potential vulnerabilities. Our security practices are reviewed by independent third parties.
You have the right to access all personal information we have about you. You can export your data in a portable format at any time through your account settings.
You can update your personal information directly through the app. If you notice any inaccuracies in your data, please contact us immediately.
You can request deletion of your account and all associated data at any time. Some information may be retained for legal or regulatory purposes as required by law.
You can opt out of marketing communications at any time by updating your preferences in the app or clicking the unsubscribe link in our emails.
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Financial data is typically retained for 7 years to comply with tax and regulatory requirements.
RiderPal is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Your information may be transferred to and processed in countries other than Kenya. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through the app or by email.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
This privacy policy is designed to be comprehensive and transparent. However, if you have specific questions about our privacy practices, please don't hesitate to contact us. We're committed to protecting your privacy and being responsive to your concerns.
This privacy policy is designed to be comprehensive and transparent. However, if you have specific questions about our privacy practices, please don't hesitate to contact us. We're committed to protecting your privacy and being responsive to your concerns.